Payment and Delivery
The Seller offers several payment and delivery options to ensure convenient and secure order fulfillment.
The available payment and delivery methods may vary depending on the delivery address, order contents, or other technical limitations.
The exact delivery costs and available delivery options are calculated and displayed during checkout before the order is confirmed.
The order is considered accepted for processing once it has been confirmed and, where applicable, after full payment has been received.
1. Payment Methods
You can pay for your order using the following methods:
- online banking;
- bank transfer.
Payments are processed in a secure environment in accordance with the terms and conditions of the payment service providers.
After the order has been confirmed, the Customer will receive an order confirmation along with the necessary information regarding order fulfillment.
2. Delivery Methods
During checkout, the Customer may choose one of the available delivery methods:
- delivery to a parcel locker;
- courier delivery;
- in-store pickup.
3. Parcel Locker Delivery
The customer can choose delivery to an Omniva, DPD, or Venipak parcel locker.
During checkout, the Customer selects their preferred parcel locker.
Once the shipment has been handed over to the delivery partner, the Customer will receive a delivery notification and instructions for collecting the parcel.
The storage period in the parcel locker is determined in accordance with the terms of the respective delivery provider.
If the parcel is not collected within the specified time and is returned to the store, reshipment may be arranged for an additional fee.
4. Courier Delivery
For courier delivery, the Customer must provide an exact delivery address and a contact phone number.
If necessary, the courier service may contact the Customer to уточify delivery details or delivery time.
If delivery is not possible due to incorrect information provided by the Customer or the Customer’s unavailability, the delivery time may be extended or the delivery may be cancelled.
The Seller is not responsible for delivery delays caused by the actions of delivery partners, force majeure, or other circumstances beyond the Seller’s control.
5. In-Store Pickup
The Customer may choose to collect the order at the Seller’s physical store – Cēsu iela 31 K-2, Vidzemes priekšpilsēta, Rīga, LV-1012.
The order can be collected only after receiving a notification that it is ready for pickup.
When collecting the order, the Seller may request the order confirmation or other information to identify the order.
If the order is not collected within a reasonable time, the Seller is entitled to contact the Customer to arrange further order fulfillment or cancellation.
6. Delivery Timeframes
Delivery timeframes are provided for informational purposes only and may vary depending on product availability, delivery location, holiday periods, or other objective circumstances.
If a significant delivery delay is expected, the Customer will be informed using the contact information provided in the order.
7. Complaints and Customer Support
In case of any questions or complaints, the Customer may contact the Seller using the contact information or contact form provided on the website.
Complaints are reviewed within a reasonable time in accordance with applicable legal requirements.
If a dispute cannot be resolved amicably, the Customer has the right to use out-of-court dispute resolution mechanisms provided for by applicable law.
